Mouglesoft provides a world-class help desk to facilitate technical support for all your products and services. Including live chat as well as email support and management, Mouglesoft has the tools and the people to meet your business needs.
Email Support/Management
In addition to the live chat feature, Mouglesoft’s help desk also includes email support and management. We guarantee a lead time of an hour between the time your customer sends an email and the time we respond. Effectively putting your company in constant communication with all your customers will create good will and give your business a competitive advantage over others in your industry. Your customers will never again have to wait until the following day to contact support services. Mouglesoft’s help desk is manned 24x7 and as such will provide your customers with round the clock professional support services. Mouglesoft can handle thousands of emails per day from your customers and as a growing company, we are constantly hiring and training new employees to handle increasing volume. Mouglesoft commits to responding to each and every email in a timely and professional manner. Mouglesoft will also, at your discretion, keep a record of all emails, chats and other interactions. In addition, Mouglesoft offers spam and antivirus software as value added services.
